Terms of Service

Welcome to Green Cleaning DFW! We are honored to service your home and appreciate your trust in us. To ensure clarity and mutual understanding, please review the following terms carefully. By scheduling services or permitting our staff to clean your home, you accept these Terms of Service. Signing below serves as your formal acknowledgment of the agreement.

💲 Money & Payment Policies

Section 1: Payment Terms

At a Glance: Payment is due on the day of service. ACH is the recommended method and has no fees. Debit cards are also accepted with no fees. Credit card payments include a 3% processing fee.

Full Policy: Payment is due on the day of service. All clients are required to keep a valid ACH, debit card, or credit card on file for processing payments.

• ACH Payments (Preferred): Secure, reliable, and always free of additional charges. ACH works like an electronic check—processed with your bank’s routing and account numbers.
• Debit Card Payments: Accepted with no additional charges.
• Credit Card Payments: A 3% processing fee applies to all credit card transactions. This fee is charged by the card networks and passed through directly.

If Payment Fails: If the payment method on file is declined, you agree to provide a valid payment within 24 hours. Green Cleaning DFW reserves the right to pause service until payment is brought current, or to discontinue service entirely in cases of repeated non-payment.

If service is discontinued due to non-payment, and you have not yet completed the minimum number of recurring cleanings required by your promotion (see Section 5), your initial deep cleaning will revert to its full price. As a result, the promotional deep cleaning discount amount will be added to your account balance.

Section 2: Deposits

At a Glance: A 50% non-refundable deposit secures your first appointment.

Full Policy: A non-refundable deposit of 50% of your first appointment is required to secure your spot on the schedule. This applies to deep cleans, move-in/out cleans, and all first-time cleanings. If the appointment is canceled with less than 2 business days’ notice, the deposit will serve as the cancellation fee described in Section 6. If at least 2 business days’ notice is given, the deposit may be applied to one rescheduled appointment, provided the new appointment is scheduled within 14 days of the original date. Additional reschedules, or failure to rebook within this timeframe, will result in forfeiture of the deposit.

Section 3: Rate Adjustments

At a Glance: Service rates may be adjusted over time with advance notice.

Full Policy: Green Cleaning DFW may adjust service rates in the future. Any rate changes will be communicated to clients in advance before taking effect.

Section 4: Pricing Estimates

At a Glance: Estimates are provided sight unseen and based on similarly sized homes in average condition. If additional labor is required, we will explain and confirm any adjustment before moving forward.

Full Policy: All estimates are provided sight unseen and are based on similarly sized homes in average condition. If additional labor is required due to the home’s condition, or if there was an error or change in booking, an adjustment may be necessary. While most estimates are accurate, adjustments are sometimes required. If this happens, we will explain the reason and confirm any additional cost with you before moving forward.

Section 5: Deep Cleaning Discount with Recurring Service

At a Glance: Customers who sign up for recurring service may be eligible for a promotional deep cleaning discount on their initial service.

Full Policy: Customers who are offered and accept a promotional deep cleaning discount on their initial service as part of a recurring service agreement are eligible for that discount, provided they complete the agreed number of recurring cleanings. If the agreed number of cleanings is not completed, your initial deep cleaning will revert to its full price. As a result, the promotional deep cleaning discount amount will be charged to your payment method on file. The specific discount amount and minimum number of cleanings may vary depending on the promotion. These details are discussed during the recorded sales call and included in the emailed quote that we send you.

📅 Scheduling & Access

Section 6: Cancel / Skip / Reschedule Policy

At a Glance: We offer options to reschedule without fees when adequate notice is provided and schedule continuity is preserved.

Definitions: A reschedule occurs when a scheduled appointment is moved to a different date at the client’s request.

A skip or cancellation occurs when a scheduled cleaning does not take place due to the client’s request.

Preserving Schedule Continuity: Recurring cleanings are assigned designated positions within our rotating weekly, bi-weekly, or four-week schedule, coordinated alongside other recurring clients.

If you provide at least 48 business hours’ notice and request to move your appointment within the same scheduled week, no fee will apply, subject to schedule availability.

If you need to move one appointment outside of its originally scheduled week, you may avoid a fee by allowing the following appointment to remain on its originally scheduled rotation. This preserves schedule continuity.

Breaking Schedule Continuity: If a reschedule request affects more than one scheduled appointment and requires pushing future visits further out, schedule continuity is broken. In these cases, a Schedule Continuity Fee equal to 33% of your regular cleaning price will apply.

If the follow-up appointment is skipped, canceled, or rescheduled in a way that breaks the original recurring rotation, schedule continuity is considered broken and the applicable Schedule Continuity Fee will apply.

This fee helps offset the disruption caused when schedule continuity is broken.

Late Cancellations: If less than 48 business hours’ notice is given, the appointment is considered a late cancellation and 50% of the service rate will be charged.

Inaccessible Homes: If our team arrives and cannot access the home, 100% of the service rate will be charged, as the team was dispatched and the reserved time cannot be recovered.

Impact of Skipped or Canceled Cleanings

When a scheduled cleaning does not take place, the next completed cleaning may require additional labor.
If additional labor is required, we will notify you before charging any additional amount.

Section 7: Home Access

At a Glance: Reliable access helps us serve you smoothly and on schedule.

Full Policy: Customers must provide a reliable way for our staff to enter the home (e.g., keypad, lockbox, garage code, or key kept on file). If you prefer to be home, you may let us in directly.

Section 8: Holidays

At a Glance: Our business is closed on certain major holidays, and cleanings on those days will be rescheduled.

Full Policy: We are closed on New Year’s Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. If your cleaning falls on one of these, we will contact you to reschedule.

Section 9: Weather

At a Glance: Severe weather may cause schedule changes, but your cleaning will always be rescheduled promptly.

Full Policy: In the event of severe weather conditions, Green Cleaning DFW may close or adjust schedules to ensure everyone’s safety. If this occurs on your scheduled cleaning day, we will promptly contact you to reschedule.

🏡 Service Delivery

Section 10: Pets

At a Glance: We love pets and want to keep them safe, comfortable, and stress-free during your cleaning.

Full Policy: Our staff are trained to be cautious around pets when entering and exiting your home. Friendly pets may remain out during cleaning, but for everyone’s safety, we ask that anxious or protective pets be secured in a separate area. This prevents stress for your pet, avoids distractions, and helps ensure a smooth, safe cleaning experience. Please also provide pet names so our staff can greet them kindly upon arrival.

Section 11: Supplies and Equipment

At a Glance: We provide the tools and products needed for your cleaning.

Full Policy: Green Cleaning DFW provides all standard cleaning supplies and equipment. If you prefer that we use your own products or equipment, this must be arranged with our office in advance and made available for our team at the appointment.

Section 12: Preparation for Cleaning

At a Glance: A little preparation before we arrive helps us spend more time cleaning and less time tidying.

Full Policy: We kindly ask that you declutter surfaces such as clothing, toys, dishes, and similar items before our team arrives. Please note that we do not clean surfaces that are heavily cluttered (such as areas more than 50% covered). In such cases, only accessible areas will be cleaned. This allows us to focus fully on cleaning surfaces and delivering the best results. If you are unable to declutter beforehand, we can do this for you, with a small additional fee to cover the extra time required.

Section 13: The Cleaning Services

At a Glance: We offer three main levels of cleaning, with optional add-ons available for extra detail.

Full Policy: We offer three main service types to match your needs:

• Move Cleaning: A top-to-bottom, detailed cleaning that includes inside appliances and cabinets, plus wet-wiping of all included surfaces. Electricity and water are required; if unavailable, the appointment will be treated as a late cancellation under Section 6.
• Deep Cleaning: Includes wet-wiping baseboards, door frames, ceiling fans, and blinds (mini-blinds excluded), with extra attention in kitchens and bathrooms. Recommended 1–2 times per year.
• Recurring Maid Service: Designed to keep your home fresh on a weekly, every 2 weeks, or every 4 weeks schedule. Focuses on dusting and maintaining surfaces, while detailed work is reserved for Deep or Move Cleanings.

Exclusions & Scope: Green Cleaning DFW does not provide carpet cleaning, wall washing, exterior window cleaning, dishwashing, laundry, cleaning inside cabinets or drawers (unless scheduled as an add-on), or cleaning of rare, fragile, or irreplaceable items. We also do not perform hazardous, heavy-lifting, or non-cleaning tasks.

Additional Services: Extra services may be scheduled for an additional fee. Current options are listed on our website or can be confirmed at booking.

Section 14: Photography

At a Glance: Photos may be taken during certain cleanings to ensure quality and provide proof of service.

Full Policy: Staff may take before/after photos during deep cleans, move-in/out services, or if unusual conditions arise. These photos are used for training, proof of service, or quality control, but never include personal items. Customers may opt out by signing a waiver of liability; however, our Satisfaction Guarantee does not apply if photos cannot be taken.

Section 15: Quality

At a Glance: We stand behind our work and promptly address any concerns.

Full Policy: We maintain high standards through periodic quality checks during the cleaning or later the same day after it is completed, follow-up phone calls, customer surveys, and direct feedback. Our goal is not just to meet expectations, but to exceed them and build long-term trust with our clients. If you are ever dissatisfied, please contact us within 24 hours at (972) 836-8199. Our policy is to promptly return and re-clean any areas that you report, as long as they were included in the original scope of work. By agreeing to this policy, you agree to allow us the opportunity to re-clean in order to resolve the issue and understand that credits or refunds are not provided in place of re-cleaning.

🔒 Protections & Agreements

Section 16: Employees

At a Glance: Our cleaners are professionals you can trust.

Full Policy: All staff are W-2 employees, not contractors. Each passes background checks, meets federal work requirements, and is fully trained. Employees are insured, bonded, and covered by Workers’ Compensation.

Section 17: Valuables and Restricted Areas

At a Glance: Keep valuables safe from accidental damage.

Full Policy: Please store valuables, heirlooms, and irreplaceable items prior to our arrival. A closed door is understood as a signal that the area should not be cleaned. If doors are closed for another reason (e.g., to contain pets), please notify our office so notes can be updated.

Section 18: Breakage and Damage

At a Glance: Accidents are rare but handled with care and honesty.

Full Policy: Although our staff take great care, accidents may occur. If damage or breakage happens, our staff will notify the office immediately. If you are home, they will also inform you directly. If you are not home, the office will contact you. Green Cleaning DFW may repair, replace, or provide compensation for the item. For one-of-a-kind items, demonstrated value is required to determine settlement. Green Cleaning DFW is not liable for damage to wall hangings secured with adhesives, tape, or other non-standard mounting methods. We are also not responsible for damage to items that are not securely installed or already compromised, such as wobbly furniture, blinds with loose brackets or cords, or fixtures with visible wear, instability, or pre-existing damage.

Section 19: Safety

At a Glance: We take steps to keep both our staff and your home safe.

Full Policy: For safety reasons our staff cannot move furniture or objects heavier than 15 lbs. If you’d like us to clean behind or under heavy furniture, please move those items before your appointment. Our team uses a two-step ladder or extension pole but cannot exceed that height. Shoes are worn at all times for safety. Clients and guests are asked not to smoke inside the home or near our staff during cleanings to ensure a healthy and safe work environment. Green Cleaning DFW does not provide cleanup of hazardous or unsanitary conditions such as bodily fluids, pet accidents, pest infestations, rodent droppings, cat boxes, dog kennels, or other animal enclosures.

Section 20: Confidentiality

At a Glance: Your privacy and personal information are always respected.

Full Policy: Green Cleaning DFW treats client information as confidential and will not share it during or after the service relationship. Employees are bound by this same confidentiality.

Section 21: Non-Solicitation Agreement

At a Glance: Protecting our team so you can keep enjoying consistent service from the cleaners you know and trust.

Full Policy: To protect the investment we make in hiring, vetting, and training our staff, customers agree not to directly hire or solicit current or former employees of Green Cleaning DFW for home-related services within 12 months of ending service with us. If this policy is broken, a $5,000 recruitment, training, and referral fee will be due within 30 days of notification. This fee helps cover the significant costs of recruiting, training, and retaining employees who deliver your service, and ensures we can continue providing the consistent quality you expect from our team. This policy also helps ensure continuity, so our customers don’t lose access to their favorite cleaners.

Section 22: Termination of Service

At a Glance: Either party may end services at any time, subject to applicable conditions.

Full Policy: Clients may end services at any time, subject to the cancellation requirements outlined in Section 6 and the discount terms outlined in Section 5. Green Cleaning DFW also reserves the right to terminate services at any time, though we will make every effort to resolve issues before ending service.