Cancel / Skip / Reschedule Policy

Green Cleaning DFW’s mission is to provide our customers with excellent quality service while changing lives for the better.

Our cleaners are the foundation of our company. To maintain a reputable team, we must provide each cleaning tech with consistency in their daily schedules to prevent loss of wages.

For deep cleaning, 1st time cleaning and move in/out cleanings: Do you need to CANCEL an appointment?

At least 48 business hours’ notice (excluding weekends) is required to avoid a cancellation fee. We must adhere strictly to this policy to prevent lost wages for your cleaner.

If a cleaning appointment is canceled with less than 48hrs notice, a 50% rate of service will be charged based on the rate of your scheduled service.

Cancellation examples:

- Unable to gain access to enter home
- No running water
- No electricity
- No working A/C
- Etc.

For recurring clients: Do you need to SKIP a cleaning?

A skip fee will be added to your next cleaning service to help compensate for any additional labor required due to the skipped cleaning. Below is a breakdown of the skip fees:

Weekly: $15.00
Every 2 Weeks: $20.00
Every 4 Weeks: $40.00

For recurring clients: Do you need to RESCHEDULE your cleaning?

We understand life happens, and there are times when changes occur. If you wish to reschedule service, your rescheduled date must be made within the same week of your originally scheduled service to avoid reschedule fees.
Reschedules made outside of the original service week are subject to the fee of $10 for each week outside of the regular recurring schedule.
If a cleaning appointment is rescheduled less than 48hrs in advance, a 50% rate of service will be charged based on the rate of your scheduled service.

Rescheduling your cleaning appointment does not change your recurring schedule. If one week, you reschedule your regularly scheduled Monday appointment to Friday, your next cleaning will still fall on your regularly scheduled Monday.

Keep enjoying walking into a clean home and know we’re always working to provide you with the best cleaning experience possible. Thank you for being a valued customer of Green Cleaning DFW!

As always, if you have any questions, we are happy to help. Contact us at (972) 836-8199.

The Green Cleaning DFW Team

All requests must be submitted using the following form:

Cancel / Skip / Reschedule Form

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Original Cleaning Date(Required)

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I would like to cancel my appointment with at least 48 hours notice and avoid a cancellation fee. (For Deep Cleaning, 1st Time Cleaning, Move In or Out Cleaning Customers Only)

I would like to cancel my appointment with less than 48 hours notice and pay 50% of what the scheduled cleaning would have cost in order for my cleaner to be adequately compensated for the lost wages.

I would like to skip my next recurring cleaning with at least 48 hours notice and resume service on the next scheduled appointment. I understand and agree to the applicable skip fee (Weekly: $15, Every 2 Weeks: $20, Every 4 Weeks: $40) being added to my next cleaning.

I would like to skip my next recurring cleaning with less than 48 hours notice and pay 50% of what the scheduled cleaning would have cost in order for my cleaner to be adequately compensated for the lost wages.

I would like to reschedule my appointment for another day during the same week as my original appointment with at least 48 hours notice in order to avoid a reschedule fee.

I would like to reschedule my appointment for a different day on a different week than my original appointment with at least 48 hours notice. I understand and agree to the applicable Reschedule Fee ($10 for each week outside of the regular recurring schedule) being added to my next cleaning.

I would like to reschedule my appointment for a different day on a different week than my original appointment with less than 48 hours notice and pay 50% of what the scheduled cleaning would have cost in order for my cleaner to be adequately compensated for the lost wages.

I would like to be rescheduled to the following date pending availability

By submitting this form, I acknowledge that I have reviewed and agree to the Rescheduling and Cancellation Policy.

Cancel / Skip / Reschedule Policy

All requests must be submitted using the following form:

Cancel / Skip / Reschedule Form

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